I Hate Ryanair - Or Why I Will Never Ever Fly With Them Again

Posted on 20. Jun, 2012 by in Europe Travel, Travel Tips

I hate Ryanair. Completely, irreversibly, utterly, wholly hate them.

There is traveling on a budget. And there is having just a little bit of self-respect.

And Ryanair just hit rock bottom. I have decided that regardless of how much of a budget I am on, I will never give a penny to this company ever again.

i hate ryanair

It started off pretty well, though. A 14.99 euro flight to Dublin from London Stansted? Gimme that!

But that’s the only excitement you’ll ever get for flying Ryanair: the cheap ticket.

Because then you have to add the fees, the taxes, the insurance, the luggage, the speedy boarding, etc. Your dream budget vacation may end up being a costly one if you’re not attentive.

For Ryanair is a notorious rip-off-savvy company. The more money in their pockets, the happier they are, and who cares about the customers anyway? They even have very advanced techniques for sucking as much as your money as possible:

  • The Visa check: mandatory for all non EU citizens by law, this is supposed to be just a normal identity check by the check-in clerk. No big deal. Except if the clerk doesn’t stamp your boarding pass, and you get all the way to the boarding gate, where the ever-so-friendly Ryanair employee will blankly look at you and say “But you haven’t had a visa check. I can’t do that here. Go back to the check-in counter”. The subtext of that would be: we just ripped off yet another customer, and now you’re going to have to buy another flight because there’s no way you’ll make it on time!
  • Luggage: that’s a pretty good one. If you intend on traveling with a carry-on only, beware. The clerk at check-in might let you through to the gate with your luggage, but that doesn’t mean the gate clerk will. Bam, 50 euros, your bag is too big! It wasn’t ten minutes ago, but it is now! Although that solution is better than having to check luggage at the check in counter - that’s 100 euros. True story.
i hate ryanair
  • Boarding passes: that one’s pretty simple. You don’t have a copy of your boarding pass? Fork over 50 euros and Ryanair will be happy to print it for you. That happened to the young family standing in line next to me - two adults, three kids, that were 250 euros poorer, simply because the mom forgot the boarding passes on the kitchen counter.
  • Buying the ticket: how complicated does it have to be? Ryanair really does everything (which I’m sure is borderline legal) to try and confuse you to a point where you don’t even know where to click anymore. I DON’T WANT YOUR FUCKING INSURANCE!  I DON’T WANT YOUR CABIN-APPROVED SUITCASE! I just want to buy my goddamned ticket! You get offers for speedy boarding, car rentals, hotel stays, everything that can possibly be related to travel. Be really cautious and attentive before processing payment - check all the fees and see if something hasn’t appeared by the mystical powers of Ryanair magic…

These are only a handful of rip-offs Ryanair is known for. I’m sure there are many, many more of them. I wasn’t even surprised when I learned that they are trying to find a legal loop to make their customers pay for in-flight toilet use!

That’s just Ryanair for you.

But I have had it. I may be budget challenged, but I still have pride. I have self-respect. And I refuse to be treated this way any longer.

i hate ryanair

There are so many other airlines, budget or not (I’ve had great experiences with Easyjet, for example), that will be happy to get the business, and might just treat you with respect for once. They will still try and take as much as your money as possible, mind you - it is a capitalist world we live in, after all. But it’s never going to be as bad as having your money taken by Ryanair.

And apaprently I’m not the only one to think so - there’s even a website solely dedicated to this purpose: the I hate Ryanair club!

I said it. And I will say it again.

I hate Ryanair, and so should you!

Have you had bad experiences with Ryanair in the past? Is it an airline you would use in the future, or recommend?

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110 Responses to “I Hate Ryanair - Or Why I Will Never Ever Fly With Them Again”

  1. Cynthia

    20. Jun, 2012

    I fly with easy jet with no checked baggage and I haven’t had any problems and I’m pretty happy with the price, I will not fly with Ryanair because they do not fly into regular airports like easy jet and when you figure out the time and money it will take you from the airport to the city, it’s just not worth it.

    Reply to this comment
    • Keith

      20. Dec, 2012

      Although i dislike Ryanair immensely, i travel with them out of necessity. Just on a side not. More and more they ask passengers to put their bags under the seat in front of them and i ALWAYS refuse. I print T&C’s regarding cabin baggage and always carry a copy. There is NOTHING that states this. I show this to the hostess when they claim that this is cabin baggage policy. I am 6ft tall and the cramped seats are bad enough let alone having a bag where your feet should go.

      Reply to this comment
  2. Cynthia

    20. Jun, 2012

    I fly with easy jet with no checked baggage and I haven’t had any problems and I’m pretty happy with the price.

    I will not fly with Ryanair because they do not fly into regular airports like easy jet and when you figure out the time and money it will take you from the airport to the city, it’s just not worth it.

    Reply to this comment
    • Marie

      21. Jun, 2012

      EasyJet is a really great company, I’ve never had any problem with them. I just flew them after being on Ryanair and I felt like I was in 1st class!

      Reply to this comment
  3. Tiffany

    20. Jun, 2012

    a lot of people have told me they hate Ryanair..I’ve never flown with them but personally for budget airlines I like Norwegian the most!

    Reply to this comment
  4. Katherina

    20. Jun, 2012

    Oh my god I can so relate to your post!!! I can’t agree more!! Arghhh… I flew with them to Stockholm - Did you notice their constant adds and ways to sell you loterry tickets, perfumes, snacks, chips, beer,… they don’t stop talking on the microphone.

    Plus, I think they’re not the brightest people at all. I was sick of them talking in lousy english so I put on my headphones (plugged them out of my iPod because we were just taking off). The stewardess asked me to turn it off, I pointed to her that they’re not plugged into anything and that I only wanted to avoid myself a headache. And she insisted: “please, just turn it off, ok? we’re taking off”. No respect for them anymore after that!

    Reply to this comment
    • Marie

      21. Jun, 2012

      My theory on Ryanair employees: since this is such a shit company, employees must have a very low salary and end up just not giving a crap about the customers. Can’t blame them though, I would probably do the same working in such conditions.

      Reply to this comment
    • lily

      22. Nov, 2012

      Do you know how many employees Ryanair has? How can you generalize all of them and labeling them the same ( saying they’re not the brightest people at all), just because one of them asked you to turn of your headphones (probably she didn’t see it was disconnected). That shows ignorance. In this hard economy it might not be their dream job to work for Ryanair (would you prefer them to live off your taxes, to be on benefits??). Believe there are many people working for Ryanair who are probably more educated than you. And btw. Did you know that many ex Ryanair cabin crew work for Emirates, Qantas, Monarch and BA?

      Reply to this comment
  5. Adam Cobb

    20. Jun, 2012

    My particular favourite is currency conversion. I have a UK issued debit card which doesn’t have foreign currency fees. However unless you’re really paying attention and click a link which opens a tiny window where you have to uncheck a box they will charge you in the local currency of your card at a frighteningly bad exchange rate (1 euro=0.87 pounds when the true rate is 1=0.8). This can cost upwards of 50 pounds if you’re booking for many people and not paying attention

    Reply to this comment
    • Marie

      21. Jun, 2012

      Such ridiculous scam on their part. Any way to take more money from their customer is a good way!

      Reply to this comment
  6. Neil

    20. Jun, 2012

    I will fly with them again, but purely on the basis that they sometimes fly where other dont e.g. Zadar in Croatia

    The one that really gets me is the admin fee’s. £16 each person because I want to use my visa for payment instead of their pre-paid credit card. Thats a fecking cheek!

    Reply to this comment
  7. Adventurous Kate

    20. Jun, 2012

    I get that a budget airline needs to make its cash on random fees, but seriously — not printing out a boarding pass costs 50 Euros EACH?! That’s criminal.

    Reply to this comment
    • Marie

      21. Jun, 2012

      Yes, I know! The mother was completely destroyed. 250 euros is a big deal for anybody, especially a young family.

      Reply to this comment
    • Claus Ernst

      24. Jan, 2013

      Never ever fly Ryanair biggest ripoff airline on the planet, we toke a flight with them from Luebeck to Budapest last in June, the slagged as too, EURO 60.00 each for not having a printed boarding pass, they know that it was a connection fligth to board the River cruise Budapest to Amsterdam also we were not allowed to take duty free liquor in our hand luggage, staff very unfrendly, I truly hope that they get out of business soon!!

      Reply to this comment
  8. pete

    20. Jun, 2012

    because I live in UK and at least once a year I’m visiting my family in Krakow I have this great opportunity to choose an airline and to fly with easyjet. and I do if I can. I try to not take ryanair simple because it’s rip off! 20kg luggage extra paid, no privilege for families with kids, and unfriendly ground staff who is trying to convince you that your hand luggage is to big fro their huge up compartments. horrible!
    but sometimes they purely kill the competition with prices and if I fly on my own, with hand luggage, and get some nice bargain, then it’s fine. well, finally it’s just the case to get to overseas.

    Reply to this comment
    • Marie

      21. Jun, 2012

      I understand that Ryanair does have its appeals - the prices. But when you take everything else into account it more than cancels out!

      Reply to this comment
  9. OK, now tell us how you REALLY feel! Sorry you had such a terrible experience.

    Reply to this comment
  10. Jeff @ GoTravelzing

    20. Jun, 2012

    I have never flown them but have heard the horror stories. I would think with all the extra fees you would be better off flying a non discount airline.

    Reply to this comment
    • Marie

      21. Jun, 2012

      Exactly. But then again, even if it is cheaper to fly with them - service reaches such low levels that I would rather pay more and be treated like an actual human being.

      Reply to this comment
  11. Have never flown with Ryanair…but have never wanted to either. No one has ever said anything good about them - besides the price. And I’m willing to pay a little more to be treated like an actual person.

    Reply to this comment
    • Marie

      21. Jun, 2012

      Don’t inflict yourself the unnecessary hassle - Ryanair truly SUCKS.

      Reply to this comment
  12. Angela

    21. Jun, 2012

    Yeah, that’s the typical Ryanair experience..

    Reply to this comment
  13. Leigh

    21. Jun, 2012

    I have read so many posts in a similar vein to yours about Ryan Air that I will never fly them You’re right about self respect!

    Reply to this comment
  14. John O'Nolan

    21. Jun, 2012

    Believe it or not - you are making sales for RyanAir with this post.

    Reply to this comment
  15. Laurence

    21. Jun, 2012

    Hear hear! Seriously, this is such a shitty air line. Just put the damn price up front and let me pay it. Stop adding fees that I can’t avoid as I click through. Don’t hassle me because my bag isn’t a millionth of an inch wide. Don’t rip me off on the damn boarding cards. Treat your customers with respect! (I could go on, but you seem to have covered the salient points ;))

    Reply to this comment
  16. Yawnorama

    21. Jun, 2012

    Yup… 3 of us on the way to the airport to catch our 14.99 flight to Berlin. Got there and found my friend didn’t print the tickets. £70 each. Which considering this was a weekend trip, was the entire budget I had given myself for the trip! Another credit card bill thanks to Ryanair.

    Reply to this comment
    • Marie

      21. Jun, 2012

      Wow, 70 quids each! That’s criminal. I can’t believe the lengths they will go…

      Reply to this comment
  17. Talon

    21. Jun, 2012

    Sounds absolutely horrid!

    Reply to this comment
  18. Abby

    21. Jun, 2012

    WOW those fees have skyrocketed since I flew them two years ago. That is awful.

    Reply to this comment
  19. Pete

    22. Jun, 2012

    We avoid them at all costs, but unfortunately have a flight booked with them at the end of the month. Fingers crossed it goes smoothly…

    Reply to this comment
    • Marie

      22. Jun, 2012

      Fingers crossed too! Just be real careful with your carry ons!

      Reply to this comment
  20. John

    22. Jun, 2012

    Marie, sorry you had such a bad time on your flight. At least others can learn from this post and not repeat the experience. I don’t fly now, except in emergencies. A few years past I managed to fly with most of the European budget carriers. None of them came close to Ryanair’s prices when you know their T&Cs and how they operate. Can any other operator beat a Liverpool - Grenoble return including two snowboards for £50 total, that I paid in 2008?
    They are not the world’s friendliest airline and have no qualms in using their comprehensive T&C s to catch out the unwary. But when I misspelt my name on a booking, I was expecting a massive bill for passenger change of name, but no, a pleasant woman on the telephone said it was obviously a typo and changed it FOC. OK, the premium line phone call cost £2.50, but a name change can end up costing over £100 according to their T&Cs.
    Sadly, every easyJet flight I ever took was delayed by over 2 hours. Friendly staff, more comfortable planes, better, cheaper in flight food and drinks and no persistent interruptions to buy scratch cards. But having said all this perhaps all has changed now.

    Checklist for Ryanair:
    Make sure you uncheck insurance in the booking process. It is not only Ryanair or airlines that use this trick.
    Weigh all of your baggage. Keep weights well below limits, most passengers buy stuff at their destination and are overweight on their return leg.
    Print out two copies of boarding passes online. Keep one in your passport and another in your carry on bag.
    If you have paid for priority boarding, never take a seat on a shuttle bus to the plane. Stand by the bus exit doors or you have wasted your money. If it drops you by the front staircase to the plane and there are a few people in front of you sprint to the rear staircase, but don’t go too close to the aircraft engines!
    If the flight is not full and they have told you not to sit in the seats at the extremities of the plane, don’t. They will only move you and your choice of remaining seats will have diminished. Practice by playing musical chairs with friends;)

    Finally, I’d like add that John O’Nolan is spot on when he says that you post makes money for Ryanair. They thrive on bad publicity. You don’t hardly see easyJet in the news, but Ryanair is always looking for shocking stories like the toilet charge (it could never work, without costing the airline more in maintenance and court actions than they could raise in revenue). Even the standing seats to gets headline in the tabloid newspapers and goes viral on social media as soon as it is ‘leaked’. Many more people have heard of Ryanair than their competition. Even this week they announced intentions to take over Aer Lingus. It gives them more free publicity whether they take them over or not.
    Ryanair is less of an airline, but more of a flying bus service. Not at all glamorous, but they have many repeat passengers because they know how to play by Ryanair’s rules.

    Reply to this comment
    • Marie

      25. Jun, 2012

      Very good thinking John - a flying bus service with annoying ads and grumpy crew!

      Reply to this comment
      • lily

        22. Nov, 2012

        I have never experienced the grumpy crew you are talking about. Actually they are much nicer and friendlier than the arrogant Virgin crew. I have flown with Ryanair more times than I can remember, and I never had any problems. I play by their rules, you actually get an email about your hand luggage and about the online check-in to remind you about it. If you ignore these emails and their t&c you have no one else but yourself to blame. Marie I agree you are right about some things in your article but I don’t agree with you in many things. I have seen many times passengers trying to bring over sized suitcases and get away with it. Well not only with Ryanair, but also with Easyjet you wouldn’t get away with. They obviously need to have restrictions on the hand luggage, I see many times people struggling to get their bags in the overhead compartments, even with the strict baggage restrictions. I have seen millions of times people making stupid mistakes (or just being ignorant) and then blaming the airline.

        Reply to this comment
  21. The best way to approach these kinds of companies is to simply not fly them. It is hard to turn down that initial ticket price, but the actual costs tend to be much higher. More importantly, there are much larger implications. The more successful Ryan Air is, the more this model catches on.

    Reply to this comment
    • Marie

      25. Jun, 2012

      Yes and that’ exactly my point - regardless of their amazing fares, I will never fly Ryanair again.

      Reply to this comment
  22. The fact that they charge over 50 times the actual price of printing your boarding pass is shocking. That is just unacceptable.

    Reply to this comment
  23. Gintaras

    26. Jun, 2012

    Ryanair is’t that bad, all you have to do is follow a few simple rules:
    (1) do not take check-in baggage;
    (2) do not buy priority boarding - drink a cup of coffee or pint of beer and watch all those 200 people stand in a queue for an hour. Go with the last ones. What’s the point standing there in a line?

    (3) airfare is just the number - always compare the final cost.

    (4) always double check where you are flying to: Oslo is not really in Oslo and Paris is not really Paris :)

    (5) do not buy insurance .

    (6) double check currency conversion. If buying in another currency make sure that your banks calculates the exchange rate and not Ryanair. I believe is set to be Ryanair by default - so they will rip you off one more time.

    (7) do not change the ticket - just buy a new one: it’s 100GBP to change a name on a ticket. and some stupid hidden fees if you want to change the date.

    —-
    i.e. I bought a return ticket from Edinburgh to Oslo (FRI - SUN) for 22GBP in total. (£5 ticket + £6admin fee). It was an impulsive purchase so I checked an airport later that day. Ryanair flies to some village 120km away from Oslo, lands there at 22.30 and you are forced to take a bus - last train leaves at 10pm, taxi is over 100GBP so your one and only option is a couch which is 200NOK (approx 20GBP) one way to OSLO bus station.

    Btw, if you miss the bus, there is nothing till 7-8am :)

    Add up transportation and time costs from/to airport when booking Ryanair ticket.

    It is really possible to fly for cheap with Ryanair- however you have to be very flexible and do your own research. And be aware of all the tricks. :)

    Reply to this comment
  24. Gintaras

    26. Jun, 2012

    Ryanair is’t that bad, all you have to do is follow a few simple rules:

    (1) do not take check-in baggage;

    (2) do not buy priority boarding – drink a cup of coffee or pint of beer and watch all those 200 people stand in a queue for an hour. Go with the last ones. What’s the point standing there in a line?

    (3) airfare is just the number – always compare the final cost.

    (4) always double check where you are flying to: Oslo is not really in Oslo and Paris is not really Paris

    (5) do not buy insurance .

    (6) double check currency conversion. If buying in another currency make sure that your banks calculates the exchange rate and not Ryanair. I believe is set to be Ryanair by default – so they will rip you off one more time.

    (7) do not change the ticket – just buy a new one: it’s 100GBP to change a name on a ticket. and some stupid hidden fees if you want to change the date.
    —-
    i.e. I bought a return ticket from Edinburgh to Oslo (FRI – SUN) for 22GBP in total. (£5 ticket + £6admin fee). It was an impulsive purchase so I checked an airport later that day. Ryanair flies to some village 120km away from Oslo, lands there at 22.30 and you are forced to take a bus – last train leaves at 10pm, taxi is over 100GBP so your one and only option is a couch which is 200NOK (approx 20GBP) one way to OSLO bus station.

    Btw, if you miss the bus, there is nothing till 7-8am
    Add up transportation and time costs from/to airport when booking Ryanair ticket.

    It is really possible to fly for cheap with Ryanair- however you have to be very flexible and do your own research. And be aware of all the tricks.

    Ryanair is not for everyone. :) On the other hand, I visited my friends in Oslo for £60 on a weekend. £22 airfare + £35 return bus ticket.

    Reply to this comment
  25. Simon

    27. Jun, 2012

    I recently used RyanAir for the first time. I hadn’t planned on ever using them after some of the horror stories, but they were the only ones that flew from my local airport at the time I wanted to go, so I took a punt.

    I found it surprisingly pleasant (well, not pleasant, but it surpassed my expectations!). Okay, so it isn’t glamorous at all, but I found that if you play the system then you can do it relatively comfortably and more importantly very cheaply!

    For example, don’t drift outside of their regulations AT ALL or they will rinse you for every penny they legally can. Measure and weigh your hand luggage, print your own boarding pass etc and you’ll be fine we found! :) To be fair though it was only a 2 hour flight and I was in physical pain from the lack of legroom by the end of it! My advice would be to get an aisle seat so you can stretch your legs as often as possible! :)

    Reply to this comment
    • Marie

      27. Jun, 2012

      Yes, it’s almost a military regime with Ryanair. You have to watch every little thing.

      Reply to this comment
  26. I heard they were going to bring in standing room only planes, but i think this might be just made up… although I wouldn’t put it past them

    Reply to this comment
  27. Damien

    01. Jul, 2012

    Marie, you really shouldn’t swear to never fly them again… you’ve already highlighted all the pitfalls, so now know what to avoid!

    John and Gintaras posts are gold. Also, (and it won’t apply to most ppl from their comments), if you plan to fly regularly, once you get their pre-paid card, then you avoid the admin fees.

    Me and the missus have flown ryan air over 10 times in the last 10 months. Never got stung coz we know how to play the system. I know it’s complicated and can lead to horrendous fees if you slip up, but it’s worth it in the longrun.

    Reply to this comment
    • Marie

      04. Jul, 2012

      I know how to play the system with Ryanair - it’s not that hard. But I simply refuse to be treated this way any longer. Companies that aren’t that much more expensive will great you with a smile and to me, that’s worth the few extra euros.

      Reply to this comment
  28. Jaime

    08. Jul, 2012

    Looks like everything you listed are rules that must be followed. While I was backpacking through Europe… I never thought I would be flying much, but RyanAir made it possible for me to fly often it saved me both time & money. It’s actually very simple… if you follow the rules they have you won’t have any problems with them. Yes the ticket is cheap and you have to pay for luggage, to print your pass, to pay with a credit card and a few other things, but even when you add that all up it is normally cheaper than a train ticket or any other form of transportation.

    What I tell people who hate Ryan Air is - follow the rules & you won’t hate them, you will actually love them.

    Reply to this comment
    • Marie

      10. Jul, 2012

      I know. But I’d rather pay a little more and get a positive experience. Except the price, there ain’t nothing positive about RyanAir.

      Reply to this comment
  29. Mare

    08. Jul, 2012

    ryanair are SCUM

    Reply to this comment
  30. Chris Wotton

    08. Jul, 2012

    I thought I was going to be taking on a lone fight against the Ryanair-hating masses here, but the last few comments seem to suggest I’m not the only one who sees the plus points. Yes, Ryanair has its disadvantages, but it will get you from A to B for a lot, lot cheaper than other airlines (or even trains, as Jaime pointed out) if you stick to the rules. And honestly, if you know that you’re going to be stung with a €50 fine for not printing your boarding pass - print your boarding pass! You can’t buy a ticket knowing the rules and then complaint that it’s ‘unacceptable’ to lose out when you don’t play by them. Likewise, you don’t need speedy boarding or their recommended insurance, and if you want to keep your costs down then you really can fly hand baggage only - and again, you know the rules regarding bag size and weight, so stick to them and you won’t have any problems. If you’re not willing to be flexible and play Ryanair’s system to get the best fare, then a low fare clearly isn’t that important to you. The huge numbers of passengers Ryanair enjoys, and the huge changes the business model has forced on the industry, is testament to the fact that many of us like it.

    Reply to this comment
    • Marie

      10. Jul, 2012

      I know that. Working their system is quite simple. But I hate having to do that just to save a few bucks, and endure the RyanAir experience. I prefer paying more to fly with other airlines with better service.

      Reply to this comment
      • Chris Wotton

        10. Jul, 2012

        But isn’t that the point? There aren’t *meant* to be any positives about Ryanair apart from the price. They’re not trying to provide a top-level service, they’re trying to provide a cheap one. Clearly budget isn’t your number one priority - which is absolutely fine, of course - it just means you’re not Ryanair’s target clientele. It wasn’t made for you. That doesn’t automatically make Ryanair bad, though. It fulfils the purpose it was meant to.

        Reply to this comment
        • Joachim Van Den Hurk

          16. Sep, 2012

          You make part of their “hick” clientèle? May be you have a free trip with your comments. Burk…

          Reply to this comment
          • Lee-Ann

            16. Sep, 2012

            What an ignorant and offensive thing to say. Just because someone sees the compromise between price and luxury as acceptable does not make them a ‘hick’ or a ‘burk [sic]‘.

            Ryanair was the only company that provided services to my boyfriend’s local airport in Ireland. The only alternative would have been travelling with a significantly more expensive airline to Dublin and then spending even more to travel by bus or rail from there. As a student with only a part-time job, I wasn’t in any position to spend that much on regular journeys and… frankly, the ~three hours of additional travel just wouldn’t be worth it for a slightly more comfortable flight that only lasts an hour anyway. Does that reasoning make me unintelligent or provincial?

            The only unintelligent person I’m seeing here is the one who needs to resort to personal insults over something as petty as airline preference.

    • achim

      11. Dec, 2012

      its not that simple to print out the ticket sometimes,f.e.you live in the countryside,you do not have a printer,you are trecking in the wild.i got the note to print it out a few days after my booking via e-mail.so i had to do their office work the last night before my flight….looking desperately for an internetshop.i planned to do something else on my last day.with other airlines you do not have to print out the boarding card.that is costumer service.my guitar case was a hard case…80 euros.it would have been okay if it was in a bag.logic? i dont think so.in total i paid 160 euro fine.never again with them,i promise..

      Reply to this comment
  31. Nathalie

    10. Jul, 2012

    I had a bit of a run-in police when I ended up having an argument with a Ryanair employee at Stansted. My fate was sealed that day that I would never fly with them again.

    Reply to this comment
    • Marie

      10. Jul, 2012

      I guess that would indeed seal their fate. Arguing with them is so pointless!

      Reply to this comment
  32. Gin

    13. Jul, 2012

    I can’t remember if I flew Ryan Air or Aer Lingus 6 yrs ago, but I had almost no issues then. I did have an overweight bag that I didn’t expect a charge for, but that was my fault.
    This time I’ve definitely booked with Ryan Air and nearly paid an extra 40 Euros just to pick our seats. I’m glad I had enough sense to wonder where the heck that extra charge was coming from.
    It took me 3 tries just to get through the check-in system. It kept freezing up. I’m a little worried about any extra charges they might throw at us once we arrive.
    Thanks to some research (and this site), I know to make sure they stamp us as non- EU members. I’ll also be bringing my own measuring tape for my carry-on. It’s a hard, rolling type, but it is about 2″ under all around for l/w/h.
    We wanted to cancel halfway through booking a few months ago because of how complicated it was just to book the darn flight, but Lufthansa was twice the price.
    I think we’ll look elsewhere for our trip to Rome and Greece. I’m just now in the process of finding out just how far RyanAir is from Frankfurt.

    Reply to this comment
  33. pj

    20. Jul, 2012

    Rather amusing post you want first class service with a 60 pound ticket. The answer is fly with the major airlines go business class and that solves the problem even fly with other European airlines who offer better service or a business class ticket.
    I am from Ireland but hate Ryan Air its now the largest airline in Europe must be plenty of people willing to pay for the crap service. I also hate easy jet hate the color orange the way its branded like some sort of communist hate the owner, imagine working for them wearing orange everyday yuk! You feel like crap flying with them.
    Ryan Air is trying to buy Aer Lingus he will ruin that Airline cant stand that man mister cheap typical farmer from the country dull and unimaginative. I guess that sums up the passengers who fly with Ryan Air basically a flock of sheep.

    Reply to this comment
    • Marie-Eve Vallieres

      30. Jul, 2012

      Not asking for 1st class service - just decent human being respect ;)

      Reply to this comment
  34. Robert

    31. Jul, 2012

    Hi there,
    Have you been a victim of Ryanair’s automatic local currency deduction from your PrePaid Credit Card? If so, this will help ruin their financial system and give you a few CHEAP flights. AND IT IS LEGAL!! Until they wake up to their problem and have to redesign their system

    What you do is to get a Prepaid Credit Card. If you live outside the UK all the better. Then all you do is to load it with say a 1000 YEN. Thats about 10 Dollars. Now if you live somewhere that has a more valuable currency, when booking your flight just give the credit card details and Ryanair automatically assumes your Yen are your local currency. SIMPLE AND FEELS F***ING GOOD!

    It might be good to circulate this on Twitter too. Cause chaos at RYANAIR! AND Mastercard who obviously support this scam.

    Reply to this comment
  35. Angie Away

    08. Aug, 2012

    I had to pay 50 euros to bring my purse on RyanAir once - so I am with you wholeheartedly. Will never fly them again!

    Reply to this comment
  36. Rachel

    11. Aug, 2012

    I’ve used them once and the experience wasn’t unpleasant. But this was in 2007. So they may well have changed. I would use them again for the sole reason that they are the only airline that fly in to Dinard, the nearest airport to my parents. As long as you know what to expect ie a flying bus I think you can put up with them. If you’re flying somewhere another airline goes to use the other option!

    Reply to this comment
  37. peru

    14. Aug, 2012

    Hi Marie,

    I would like to know who is the best person to contact in order to get a refund for a Ryanair flight, as they made me miss my flight yesterday from Seville, Spain. My baggage size and weight was correct under their regulations but somehow I’ve been forced to pay and even when I agreed to pay in order to not loose my flight, they told me the gates were close (when they were not, because people was still boarding on the plane). I had to sleep at the Seville airport and buy the next ticket back to London and just arrived last night. I was not the only one in my flight but more people from different flights were at the Lesma Handling Group Ryanair desk who experienced the same problem and at the same time complaining.
    I have the the airport agent number and I received the complaint form but I would like to know who is the best person to address my complain in Dublin if there’s one, I’m still searching on linkedin and so on
    thanks

    Reply to this comment
  38. George

    16. Aug, 2012

    I 100% wholly and totally disagree. With Ryanair if you play by the rules you get a flight at a low low rate. All the reasons are too long to write here but I’m thinking of writing my own post. Will tweet you when it’s up, would be interested to hear your thoughts :)

    Reply to this comment
  39. Chris Wotton

    17. Aug, 2012

    Well said George. This is the issue, everyone knows the rules and the penalties for not complying - but then when they don’t comply, they complain that the penalties are overly harsh and want them waived. I’d be interested in seeing your post, too - please either post a link here when it’s up or ping me in your tweet (@chriswotton). Ta!

    Reply to this comment
  40. citytripping

    18. Aug, 2012

    I must say, I’ve flown a few times with RyanAir and so far I haven’t had any issues.
    If I travel with RyanAir I always double-check everything while paying and before I go to the airport, because like everyone said here, as soon as your luggage is too big, or you forgot your tickets they’ll ask ridiculous fees.
    Also… It is true that RyanAir has much more delays than any other company, but yeah, if you pay 30 euro for a return ticket, what’d you expect to get? The cabin is too small for me, but a flight of 2 hours is survivable.

    Reply to this comment
  41. Lee-Ann

    18. Aug, 2012

    Certainly for the week-long trips to visit my boyfriend in Ireland, Ryanair have been completely invaluable. Without them, I don’t think our relationship could ever have worked. On a student budget, the fact that a Ryanair return flight cost less than £40 (compared to Aer Lingus’ ~£60) was a life-saver.

    So long as you pack well, organise yourself and pay attention to their T&C - all of which strike me as pure common sense - then you’re fine. Sure, they’ll try to sell stuff to you, but I’ll not get up in arms about that when sitting by the window usually spares you most, if not all of it. It’s not a luxury experience, but Ryanair has never pretended to be.

    And frankly, the whole ‘They treat you like cattle’ business is hyperbole, probably from people who have never ACTUALLY been treated like cattle in their lives. All of the Ryanair staff I’ve seen spared me a cursory smile at the very least despite their tight schedule, with some of them actually being quite pleasant.

    Reply to this comment
  42. Chris Wotton

    18. Aug, 2012

    Again, amen for a bit of sense :)

    Reply to this comment
  43. Gin

    18. Aug, 2012

    My RyanAirr flights had no issue, but I’m glad I found out that Frankfurt Hahn is actually an hour or two from Frankfurt and not accessible by train. We drove and parked very cheaply at the airport.
    Thanks to other people’s complaints, we knew what to expect. I’m thankful for that.
    We’d use them again, but they are my second choice simply because their website is confusing and seems to always be down. It’s annoying. While trying to print out my boarding passes, I had to start over four times because of site issues. When booking the original flight, I had to start over twice because of site issues. The first reboot showed a considerable price increase, but the second one went back to normal. It put me off them, but I like saving so much money. We are trying EasyJet for our next trip.

    Reply to this comment
  44. crazy sexy fun traveler

    19. Aug, 2012

    Haha this is a great post! I worked for Ryanair for 2 years and even at work had problems with them. They treat everyone like shit, even the employees. So I quit and tend not to fly with them even as a passenger now. At least now I know all the rip-offs when buying a ticket, so they cannot get me in that :)

    Reply to this comment
  45. yellowstone national park volcano

    29. Aug, 2012

    haha… like this.. as far as i know, Ryanair give free premium service.

    Reply to this comment
  46. olau

    12. Sep, 2012

    how much money i can have with my in the airplane ryanair?

    Reply to this comment
  47. Joachim Van Den Hurk

    16. Sep, 2012

    A month ago horrible ryanair refused me boarding because my passprt was invalid for one day! (as Eurepean citizen I can use it another 5 years) The day before they sad that i could travel back.
    For health reasons and medication I had to go back to Barcelona (gerona) Impossible to get back from Karlsruhe (germany) to BCN. Fortunately the police helped me to find a flight back via 140 km far away from Stuttgart: two busses, two trains. Lots of stress to connect. I flew with German Wings and of course no passport problem. Total cost was 500 € more! Ryanair is the most disgusting company: expensive, no confort, no respect, ugly, noisy, They are facists!!!!

    Reply to this comment
  48. Rory

    23. Sep, 2012

    Ryanair run an efficient airline. This means stamping down hard on inefficiencies. Printing boarding passes is inefficient. People carrying excess luggage is inefficient, and people travelling with out of date passports has the potential for inefficiency at immigration, which would have to be dealt with by Ryanair at the far end.

    Its a reasonable, but naive point that it would be more efficient to just let a passenger on board, rather than taking the time to turn them back, or check the luggage in. However, without these checks, there would be rampant inefficiencies. The person stung once, should then know not to bring too much luggage, or forget their boarding passes in future.

    Ryanairs fare strategy benifits consumers. Their own customers benefit directly from cheaper fares, and statistically fewest delays, and others benefit by having an airline that has to compete on price AND service with Ryanair.
    Ryanair could be more up front with their prices. I believe that the price advertised should be based on what the majority end up paying, and things like paying with prepaid MasterCard treated as a discount. Similarly online checking should be included in the advertised prices, since its mandatory. If 51% of people travel with one bag, the price should be included ( and people travelling without a bag get a discount ).

    I used to work for Ryanair. My observation was that they treated their staff ( office based ) and pilots well, but treated their crew quite badly.

    I will continue to fly with them; you get stung once and then you get cheap punctual flights from then on, and their safety procedures are the envy of the airline industry. But that’s me; some like the human touch, and the flexibility, and are prepared to pay for what Ryanair has weeded out as inefficient.

    Reply to this comment
  49. Phil

    01. Oct, 2012

    I have used Ryanair quite a few times and whilst I have mixed feelings on some of their practices (boarding pass fees for example are disgusting), however in my experience its often peoples naivety or ‘try it on’ attitude that ends up costing them in fees.

    I recently flew to Budapest for £27 including fees and taxes with handluggage (to the main airport). At the gate there were several people I could tell with a simple glance had bags much larger than the dimensions allowed. Some even suggested they had no idea about the handluggage policies despite carrying papers emblazened with them. I find that a little hard to believe. If you take a gamble it is precisely that. Thats not to say i dont feel for people such as the family you mention,

    If you want a no hassle experience and a little TLC i would stay well clear of ryanair, but if you are the kind of person who enjoys taking on the system to get great deals and you’re organised it delivers unbeatable deals. In the past few years I have flown to France and Sweden for £6 pounds and £4 return respectively with no taxes for example.

    Its a case of horses for courses I suppose. Consumers need to be informed what they are getting into, but Ryanair should be more upfront about the penalties and fees involved too. (and being a little more friendly wouldnt hurt!)

    Reply to this comment
  50. P.S.

    23. Oct, 2012

    Just had my first Ryan Air experience. Never again. Everything to do with the process from buying the tickets to getting to and from the out of the way airports they service adds another level of frustration and time. I was fortunate not to get caught out by any of their scams like needing your boarding pass reprinted if you lose it or can’t find a place to print when abroad…but seeing others lose to those policies shows me it’s not worth it.

    Reply to this comment
  51. Chris Wotton

    23. Oct, 2012

    So Ryanair did everything they agreed to and you paid for, including flying to an out of the way airport, and on that basis (of them fulfilling every promise they made) you won’t fly with them again?

    Never thought I would be defending Ryanair to this extent, but some people really do have unreasonable expectations.

    Reply to this comment
  52. Gintaras

    23. Oct, 2012

    Indeed, some people have unreasonable expectations. Most Ryanair’s flights are not even two 2 hours - it’s just amazing how difficult those two hours must be for some travellers.

    After spending something like £50-£100 for a flight to i.e. Spain from UK - all of the sudden they expect free coffee and sandwiches, beds instead of seats - just because some people are that special.

    Don’t get me wrong, I don’t think that Ryanair is a best company, I just don’t have high expectations. It’s very hard to complain when a return ticket costs 50gbp…

    The other thing is, Ryanair & EasyJet - fly to different destinations, at least from Edinburgh, so it’s not like you can choose one over another…

    Edinburgh to Barcelona - direct flight ONLY from Ryanair.
    Edinburgh to Amsterdam - directs ONLY EasyJet
    Edinburgh to Tenerife - directs ONLY Ryanair.
    Edinburgh to Madrid - direct ONLY EasyJet

    People, do you even realise that most of us, who live in smaller cities, have only one option? It’s either Ryanair OR EasyJet.

    So for all the Ryanair haters - would you really drive 3h to Newcastle from Edinburgh just to have that EasyJet experience? Or would you really consider taking 12h indirect flight from Edinburgh to Barca just to escape “confusing booking process” that Ryanair has?

    C’mon, give me a break. Hate it, or love - in the end it’s the only option we have. :)

    Reply to this comment
    • Nancy Papalopulu

      03. Jun, 2014

      Indeed, most Ryannair flights are short. I flew with the yesterday from Milan; flight time 1hr 45 minutes. Time it took the checked-in luggage to come out : 1hr 50mins!! Says it all really..

      Reply to this comment
  53. Pk

    26. Oct, 2012

    The worst of it is they don’t even write the correct destination. Eg I live in Düsseldorf. Ryanair writes Düsseldorf Weeze Airport. If you don’t live in Dusseldorf beware: WEEZE IS FAR!! It’s nearer Venlo or Roermond Netherlands than it is Dusseldorf! The train takes almost 2 hrs from Weeze town, which you need to first get to by bus or cab! Plus no train at weekends so you have to take the long bus ride and pay! (14 euros so 28 return). I fly to Northern England at least monthly and even with my kind of frequency, their prices are not worth it. Flybe, Germanwings, Eurowings, Jet2….any for my dignity at least!

    Reply to this comment
  54. Gavin

    11. Dec, 2012

    Me, GF and 5 year old recently flew with RyanAir. We flew Return from East Midlands to Krakow.

    No-one can dispute how cheap RyanAir is.
    So long as you follow the rules, they are fine.

    But for me, the biggest issues are the indirect issues RyanAir creates.
    This being my fellow Human Beings inability to queue in an orderly fashion.
    East Midlands airport wasn’t too bad - there was one orderly queue. If you were at the back, tough luck, you should have been quicker.
    However, Krakow airport was a nightmare - there was multiple queues being formed, each queue trying to push to the front. My 5 year old being squashed in all the mayhem.

    I know that RyanAir flights are cheap because of the lack of allocated seating. But this lack of allocated seating creates some horrible human behaviour. People liken it to cattle herding…and to be honest, cattle herding wasn’t too far away from what I witnessed.

    Also - the variety of bag sizes I see makes me annoyed. RyanAir quite rightly have strict limitations on bag sizes. This is to ensure 3 bags fit in each overhead locker, which benefits us all.
    But there is always one person who pushes the limits with a massive bag and displaces all the bags on the plane - I’ve seen people have to walk half the length of a plane to find a gap in the overhead lockers, simply cos people have crammed massive bags into them.
    Frankly - I’d like to see RyanAir get far stricter with this.

    As for the lady who left her tickets on the kitchen worktop - I’m completely with RyanAir. By charging her exorbitant fees for re-printing, they actually ensure their ticket prices remain low.
    You have to appreciate that RyanAir is a business like any other, they aren’t a charity.

    I may sound like I’ll be flying RyanAir again…but I won’t.
    Not cos of their fees or attitude, but for the reason that people cannot form an orderly queue.

    Reply to this comment
  55. bogusia

    20. Jan, 2013

    Hate them. People have some respect for yourself. Dont fly with them. Do it only and only if there is no other options after driving, walking hi hi, etc. People who love them they need to have their head checked!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Reply to this comment
  56. Christos

    18. Mar, 2013

    ok…since i am a new guy here, i want to ask about Ryanair.

    since i couldnt affort any other company to fly from Greece tto stockholm.. i have to fly now with ryanair for the first time..

    now…i have to print the ticket ,right?
    i am planning to bring extra lagguge 1+1, anyone knows how much will i pay for the second lagguge? is it still per kilos?

    and of course i will have handbag (small) onboard with me.

    please if anybody knows the right procedure to fly with em, so that problems can be avoid. ….

    Reply to this comment
    • Marie-Eve Vallieres

      18. Mar, 2013

      Yes, you need to print your ticket. Otherwise you will have to pay a 50 euro fine at the airport.

      The price for extra luggage will be mentioned when you add it to your ticket. It’s usually around 30 euros, but can be more if your bag is heavier than the authorized limit (which I think is 15 kg).

      Basically, have your ticket ready, make sure your luggage fits the size and weight restrictions, and you should be fine.

      Reply to this comment
  57. Clementine

    21. Mar, 2013

    Great article. I never flew with Ryanair but i think it sums up all the reasons for hating the brand pretty well. I usually fly with Easy Jet which sounds to me as such a better option in many ways!

    I am writing a master’s thesis about brand hate for Ryanair. It would help me a lot if you took the time to answer my survey (around 15mn):

    http://ieseg.qualtrics.com/SE/?SID=SV_eMexzTvOEomAw5v

    Thanks!

    Reply to this comment
  58. ZIA

    17. Apr, 2013

    FUCK OF RYAINAIR! NEVER EVER AGAIN WITH THESE PIECE OF SHIT!!! IN EVERY SINGLE STEP YOU HAVE TO PAY AND PAY AND PAY!!!
    JUST FUCK OF RYAINAIR!!!

    Reply to this comment
  59. Elena

    02. May, 2013

    This airline is awful! But as I read in a comment above, some people have just this option living in small towns.
    When I plan a trip, I try to avoid this company and especially after one of my friends who worked for them told what an authenticl shit is this airline.
    So it’s up to everyone choose them or not, but I prefer pay a lil bit more and fly with easyjet or vueling (living in BCN).

    Reply to this comment
  60. Got tricked

    28. May, 2013

    i got scammed or most certainly feel like it. parked my car in the long stay park and ride car park…. booked through ryan air, thinking that’s really good ryan air have done that. little did i know that their car parking is affiliated with some poor company who don’t clearly state they aren’t the actual stansted carpark. ended up paying for parking twice. the car park company call themself pink elephant but when u buy the pre-booked car park they call thenselves stansted stress free parking…. because of this i’ve just padi £157 in parking! obviously if i knew i’d end up paying that i would have opted for public transpsort! spoken to both companies, ryan air actually more helpful. Pink elephants might fly are just hiding behind ryan air while they use their name and cash in this so called stress free parking! im not feeling so stress free. ryan air ought to make companies they affiliate themselves with present clear adverstising ! at least with ryan air u know ur going to get money added on with them… these other companies they link themselveswith are even worse and make ryan air look bad!

    Reply to this comment
  61. Herb Kim

    18. Jun, 2013

    Yup, Ryanair just happened to me and yup they just tagged me for a lack of a stamp on my boarding card as I’m on a US passport. And yup they just got another £220 out of me. Not to mention the £100 I’ve had to cough up for a night of hotel. So yes, it would have now been cheaper for me to travel via Air France. Also have lost 24 hours of my life for no good reason. Thanks Ryanair!

    Reply to this comment
    • Marie-Eve Vallieres

      18. Jun, 2013

      That’s awful, and sadly too frequent. With extra fees and poor thinking on their part, it often would have ended up being cheaper to fly a national airline rather than Ryanair. :(

      Reply to this comment
  62. Francesco

    27. Aug, 2013

    This airline truly is a disgrace.

    Reply to this comment
  63. Sarah Diggins

    17. Sep, 2013

    We flew Ryanair on a business trip - it was not our first choice, but the meeting was short notice and Ryanairs connecting schedule was easier.

    We had a degrading experience with having to hide duty free in our pockets as they illegally won’t accept a surplus duty free bag. Our cabin bags were measured and this process was difficult - we had to put into a cage and pull out - not easy when the bag is 10kg.

    The WORST thing was their parking service. We had paid for park and collect service to make ti easier. We followed instructions on their scantily worded email and called the number given. The guy answered the phone and directed us to the wrong carpark where we were told to leave our car. We did this and returned from our trip 2 days later to find we were charged twice - but Ryanair refused to acknowledge their mistake, so we paid £76 more than we needed to.

    They offered a 25% refund and discount on parking next time but Ryanair, if you are reading this, there WON”T BE A NEXT TIME!!!

    No more trips with Ryanair!

    Reply to this comment
  64. Me

    22. Sep, 2013

    I work for Ryanair and I can only agree with you. We don t understand why passenger accept to be treated like that, and most the Ryr employee will leave the company when they find another job…
    The only think they respect is money !

    Reply to this comment
  65. boyd

    24. Nov, 2013

    i love ryanair just wait till you have 2 kids and are planning on 2-3 holidays a year …its just not possible with any other airline .
    just stop moaning and get on with it

    Reply to this comment
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